스마트클라우드(SmartCloud)

Samsung Electronics Service combines cutting-edge technology with customer-centric services to deliver differentiated products and solutions. Key offerings include installation, repair, maintenance, and remote consultation for home appliances and IT devices. By leveraging the AI-powered SmartThings platform, customers can easily perform self-diagnosis of their product status through AI-based self-diagnostic features. Additionally, the ‘Real-Time Situation Management System" maximizes service efficiency by enabling timely deployment of highly skilled engineers for rapid issue resolution. With increasingly advanced personalized customer services and the integration of innovative AI technologies, Samsung Electronics Service continues to maintain industry-leading customer satisfaction levels in electronics after-sales service in 2025.