{"id":203,"date":"2026-02-24T16:54:06","date_gmt":"2026-02-24T07:54:06","guid":{"rendered":"https:\/\/www.vjqj.kr\/?post_type=docs&#038;p=203"},"modified":"2026-03-23T18:11:39","modified_gmt":"2026-03-23T09:11:39","password":"","slug":"section-8-1-ticket-overview","status":"publish","type":"docs","link":"https:\/\/www.vjqj.com\/pt\/docs\/section-8-1-ticket-overview","title":{"rendered":"Como Obter Suporte"},"content":{"rendered":"<p class=\"wp-block-paragraph\">O VjQj utiliza um sistema de tickets para todo o suporte. Os tickets acompanham seu problema desde o envio at\u00e9 a resolu\u00e7\u00e3o e incluem automaticamente a refer\u00eancia da sua p\u00e1gina.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"429\" src=\"https:\/\/www.vjqj.com\/wp-content\/uploads\/2026\/02\/image-118-1024x429.png\" alt=\"\" class=\"wp-image-656\" srcset=\"https:\/\/www.vjqj.com\/wp-content\/uploads\/2026\/02\/image-118-1024x429.png 1024w, https:\/\/www.vjqj.com\/wp-content\/uploads\/2026\/02\/image-118-980x411.png 980w, https:\/\/www.vjqj.com\/wp-content\/uploads\/2026\/02\/image-118-480x201.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Para enviar um ticket: acesse Suporte no menu superior e clique em Novo Ticket. Se voc\u00ea estiver em uma p\u00e1gina espec\u00edfica, clique no bot\u00e3o Suporte no lado direito \u2014 o ticket ser\u00e1 preenchido automaticamente com a refer\u00eancia da p\u00e1gina (como \"Cat\u00e1logo #798\").<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Inclua um t\u00edtulo claro, as etapas que voc\u00ea seguiu antes do problema aparecer e, se poss\u00edvel, uma captura de tela.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Status dos tickets: Aberto significa enviado e aguardando. Em Andamento significa que algu\u00e9m est\u00e1 trabalhando nele. Aguardando Informa\u00e7\u00f5es do Cliente significa que a equipe precisa de algo de voc\u00ea \u2014 abra o ticket, forne\u00e7a o que foi solicitado e clique em Confirmar. Resolvido significa conclu\u00eddo.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"952\" height=\"588\" src=\"https:\/\/www.vjqj.com\/wp-content\/uploads\/2026\/02\/image-119.png\" alt=\"\" class=\"wp-image-658\" srcset=\"https:\/\/www.vjqj.com\/wp-content\/uploads\/2026\/02\/image-119.png 952w, https:\/\/www.vjqj.com\/wp-content\/uploads\/2026\/02\/image-119-480x296.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 952px, 100vw\" \/><\/figure>","protected":false},"excerpt":{"rendered":"<p>VjQj uses a ticket system for all support. Tickets track your issue from submission to resolution and automatically include your page reference. To submit a ticket: go to Support in the top menu and click New Ticket. If you&#8217;re on a specific page, click the Support button on the right side \u2014 the ticket auto-fills [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[14],"doc_tag":[],"class_list":["post-203","docs","type-docs","status-publish","hentry","doc_category-chapter-8-support-tickets"],"year_month":"2026-08","word_count":114,"total_views":"15","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"yugongtian","author_nicename":"yugongtian","author_url":"https:\/\/www.vjqj.com\/pt\/blog\/author\/yugongtian"},"doc_category_info":[{"term_name":"Support","term_url":"https:\/\/www.vjqj.com\/pt\/docs-category\/chapter-8-support-tickets"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.vjqj.com\/pt\/wp-json\/wp\/v2\/docs\/203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vjqj.com\/pt\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.vjqj.com\/pt\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.vjqj.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vjqj.com\/pt\/wp-json\/wp\/v2\/comments?post=203"}],"version-history":[{"count":5,"href":"https:\/\/www.vjqj.com\/pt\/wp-json\/wp\/v2\/docs\/203\/revisions"}],"predecessor-version":[{"id":659,"href":"https:\/\/www.vjqj.com\/pt\/wp-json\/wp\/v2\/docs\/203\/revisions\/659"}],"wp:attachment":[{"href":"https:\/\/www.vjqj.com\/pt\/wp-json\/wp\/v2\/media?parent=203"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.vjqj.com\/pt\/wp-json\/wp\/v2\/doc_category?post=203"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.vjqj.com\/pt\/wp-json\/wp\/v2\/doc_tag?post=203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}