{"id":203,"date":"2026-02-24T16:54:06","date_gmt":"2026-02-24T07:54:06","guid":{"rendered":"https:\/\/www.vjqj.kr\/?post_type=docs&#038;p=203"},"modified":"2026-03-23T18:11:39","modified_gmt":"2026-03-23T09:11:39","password":"","slug":"section-8-1-ticket-overview","status":"publish","type":"docs","link":"https:\/\/www.vjqj.com\/ja\/docs\/section-8-1-ticket-overview","title":{"rendered":"\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u308b\u65b9\u6cd5"},"content":{"rendered":"<p class=\"wp-block-paragraph\">VjQj\u3067\u306f\u3001\u3059\u3079\u3066\u306e\u30b5\u30dd\u30fc\u30c8\u306b\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u3092\u63a1\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u30c1\u30b1\u30c3\u30c8\u306f\u3001\u63d0\u51fa\u304b\u3089\u89e3\u6c7a\u307e\u3067\u306e\u304a\u5ba2\u69d8\u306e\u8ab2\u984c\u3092\u8ffd\u8de1\u3057\u3001\u30da\u30fc\u30b8\u53c2\u7167\u60c5\u5831\u3092\u81ea\u52d5\u7684\u306b\u542b\u3081\u307e\u3059\u3002.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"429\" src=\"https:\/\/www.vjqj.com\/wp-content\/uploads\/2026\/02\/image-118-1024x429.png\" alt=\"\" class=\"wp-image-656\" srcset=\"https:\/\/www.vjqj.com\/wp-content\/uploads\/2026\/02\/image-118-1024x429.png 1024w, https:\/\/www.vjqj.com\/wp-content\/uploads\/2026\/02\/image-118-980x411.png 980w, https:\/\/www.vjqj.com\/wp-content\/uploads\/2026\/02\/image-118-480x201.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u30c1\u30b1\u30c3\u30c8\u3092\u63d0\u51fa\u3059\u308b\u306b\u306f\uff1a\u4e0a\u90e8\u30e1\u30cb\u30e5\u30fc\u306e\u300c\u30b5\u30dd\u30fc\u30c8\u300d\u306b\u79fb\u52d5\u3057\u3001\u300c\u65b0\u3057\u3044\u30c1\u30b1\u30c3\u30c8\u300d\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u7279\u5b9a\u306e\u30da\u30fc\u30b8\u306b\u3044\u308b\u5834\u5408\u306f\u3001\u53f3\u5074\u306e\u300c\u30b5\u30dd\u30fc\u30c8\u300d\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u30c1\u30b1\u30c3\u30c8\u306b\u30da\u30fc\u30b8\u53c2\u7167\u60c5\u5831\uff08\u4f8b\uff1a\u300cCatalog #798\u300d\uff09\u304c\u81ea\u52d5\u5165\u529b\u3055\u308c\u307e\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u660e\u78ba\u306a\u30bf\u30a4\u30c8\u30eb\u3001\u554f\u984c\u304c\u767a\u751f\u3059\u308b\u524d\u306b\u884c\u3063\u305f\u624b\u9806\u3001\u53ef\u80fd\u3067\u3042\u308c\u3070\u30b9\u30af\u30ea\u30fc\u30f3\u30b7\u30e7\u30c3\u30c8\u3092\u542b\u3081\u3066\u304f\u3060\u3055\u3044\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u30c1\u30b1\u30c3\u30c8\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\uff1a\u300cOpen\u300d\u306f\u63d0\u51fa\u6e08\u307f\u3067\u5f85\u6a5f\u4e2d\u3001\u300cIn Progress\u300d\u306f\u62c5\u5f53\u8005\u304c\u5bfe\u5fdc\u4e2d\u3001\u300cAwaiting Customer Info\u300d\u306f\u30c1\u30fc\u30e0\u304c\u304a\u5ba2\u69d8\u304b\u3089\u306e\u60c5\u5831\u3092\u5fc5\u8981\u3068\u3057\u3066\u3044\u308b\u72b6\u614b\u3067\u3059\u3002\u30c1\u30b1\u30c3\u30c8\u3092\u958b\u304d\u3001\u8981\u6c42\u3055\u308c\u305f\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u3066\u300c\u78ba\u8a8d\u300d\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u300cResolved\u300d\u306f\u5b8c\u4e86\u3092\u793a\u3057\u307e\u3059\u3002.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"952\" height=\"588\" src=\"https:\/\/www.vjqj.com\/wp-content\/uploads\/2026\/02\/image-119.png\" alt=\"\" class=\"wp-image-658\" srcset=\"https:\/\/www.vjqj.com\/wp-content\/uploads\/2026\/02\/image-119.png 952w, https:\/\/www.vjqj.com\/wp-content\/uploads\/2026\/02\/image-119-480x296.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 952px, 100vw\" \/><\/figure>","protected":false},"excerpt":{"rendered":"<p>VjQj uses a ticket system for all support. Tickets track your issue from submission to resolution and automatically include your page reference. To submit a ticket: go to Support in the top menu and click New Ticket. If you&#8217;re on a specific page, click the Support button on the right side \u2014 the ticket auto-fills with the page reference (like &#8220;Catalog #798&#8221;). Include a clear title, the steps you took before the problem appeared, and a screenshot if possible. Ticket statuses: Open means submitted and waiting. In Progress means someone is working on it. Awaiting Customer Info means the team needs something from you \u2014 open the ticket, provide what&#8217;s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[14],"doc_tag":[],"class_list":["post-203","docs","type-docs","status-publish","hentry","doc_category-chapter-8-support-tickets"],"year_month":"2026-08","word_count":114,"total_views":"15","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"\u3086\u3046\u3054\u3046\u3066\u3093","author_nicename":"yugongtian","author_url":"https:\/\/www.vjqj.com\/ja\/blog\/author\/yugongtian"},"doc_category_info":[{"term_name":"Support","term_url":"https:\/\/www.vjqj.com\/ja\/docs-category\/chapter-8-support-tickets"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.vjqj.com\/ja\/wp-json\/wp\/v2\/docs\/203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vjqj.com\/ja\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.vjqj.com\/ja\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.vjqj.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vjqj.com\/ja\/wp-json\/wp\/v2\/comments?post=203"}],"version-history":[{"count":5,"href":"https:\/\/www.vjqj.com\/ja\/wp-json\/wp\/v2\/docs\/203\/revisions"}],"predecessor-version":[{"id":659,"href":"https:\/\/www.vjqj.com\/ja\/wp-json\/wp\/v2\/docs\/203\/revisions\/659"}],"wp:attachment":[{"href":"https:\/\/www.vjqj.com\/ja\/wp-json\/wp\/v2\/media?parent=203"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.vjqj.com\/ja\/wp-json\/wp\/v2\/doc_category?post=203"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.vjqj.com\/ja\/wp-json\/wp\/v2\/doc_tag?post=203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}