{"id":203,"date":"2026-02-24T16:54:06","date_gmt":"2026-02-24T07:54:06","guid":{"rendered":"https:\/\/www.vjqj.kr\/?post_type=docs&#038;p=203"},"modified":"2026-03-23T18:11:39","modified_gmt":"2026-03-23T09:11:39","password":"","slug":"section-8-1-ticket-overview","status":"publish","type":"docs","link":"https:\/\/www.vjqj.com\/id\/docs\/section-8-1-ticket-overview","title":{"rendered":"Cara Mendapatkan Dukungan"},"content":{"rendered":"<p class=\"wp-block-paragraph\">VjQj menggunakan sistem tiket untuk semua layanan dukungan. Tiket melacak masalah Anda mulai dari pengajuan hingga penyelesaian, dan secara otomatis menyertakan referensi halaman Anda.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"429\" src=\"https:\/\/www.vjqj.com\/wp-content\/uploads\/2026\/02\/image-118-1024x429.png\" alt=\"\" class=\"wp-image-656\" srcset=\"https:\/\/www.vjqj.com\/wp-content\/uploads\/2026\/02\/image-118-1024x429.png 1024w, https:\/\/www.vjqj.com\/wp-content\/uploads\/2026\/02\/image-118-980x411.png 980w, https:\/\/www.vjqj.com\/wp-content\/uploads\/2026\/02\/image-118-480x201.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Untuk mengajukan tiket: buka Dukungan di menu atas dan klik Tiket Baru. Jika Anda berada di halaman tertentu, klik tombol Dukungan di sisi kanan \u2014 tiket akan terisi otomatis dengan referensi halaman (misalnya \"Katalog #798\").<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sertakan judul yang jelas, langkah-langkah yang Anda lakukan sebelum masalah muncul, dan tangkapan layar jika memungkinkan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Status tiket: Terbuka berarti telah diajukan dan menunggu. Sedang Diproses berarti ada yang sedang mengerjakannya. Menunggu Info Pelanggan berarti tim membutuhkan sesuatu dari Anda \u2014 buka tiket, berikan informasi yang diminta, dan klik Konfirmasi. Terselesaikan berarti selesai.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"952\" height=\"588\" src=\"https:\/\/www.vjqj.com\/wp-content\/uploads\/2026\/02\/image-119.png\" alt=\"\" class=\"wp-image-658\" srcset=\"https:\/\/www.vjqj.com\/wp-content\/uploads\/2026\/02\/image-119.png 952w, https:\/\/www.vjqj.com\/wp-content\/uploads\/2026\/02\/image-119-480x296.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 952px, 100vw\" \/><\/figure>","protected":false},"excerpt":{"rendered":"<p>VjQj uses a ticket system for all support. Tickets track your issue from submission to resolution and automatically include your page reference. To submit a ticket: go to Support in the top menu and click New Ticket. If you&#8217;re on a specific page, click the Support button on the right side \u2014 the ticket auto-fills [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[14],"doc_tag":[],"class_list":["post-203","docs","type-docs","status-publish","hentry","doc_category-chapter-8-support-tickets"],"year_month":"2026-08","word_count":114,"total_views":"15","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"yugongtian","author_nicename":"yugongtian","author_url":"https:\/\/www.vjqj.com\/id\/blog\/author\/yugongtian"},"doc_category_info":[{"term_name":"Support","term_url":"https:\/\/www.vjqj.com\/id\/docs-category\/chapter-8-support-tickets"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.vjqj.com\/id\/wp-json\/wp\/v2\/docs\/203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vjqj.com\/id\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.vjqj.com\/id\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.vjqj.com\/id\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vjqj.com\/id\/wp-json\/wp\/v2\/comments?post=203"}],"version-history":[{"count":5,"href":"https:\/\/www.vjqj.com\/id\/wp-json\/wp\/v2\/docs\/203\/revisions"}],"predecessor-version":[{"id":659,"href":"https:\/\/www.vjqj.com\/id\/wp-json\/wp\/v2\/docs\/203\/revisions\/659"}],"wp:attachment":[{"href":"https:\/\/www.vjqj.com\/id\/wp-json\/wp\/v2\/media?parent=203"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.vjqj.com\/id\/wp-json\/wp\/v2\/doc_category?post=203"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.vjqj.com\/id\/wp-json\/wp\/v2\/doc_tag?post=203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}